Hi, shortstack :)

Did you turn off your AV and install all the software by right clicking the installer and picking "Run as administrator"?

If yes, did you allow the app to open when it wanted to open at the end of each installation process?

Have you downloaded and installed the most recent update for CC3+? (This needs to be done at the end of the whole process - again, if you already did it before but then installed something else)

In a situation like this, and having to work by the clock, I would probably pass the buck back to the client and get a definitive answer. That way, I don't have to spend any time worrying about it at all.

Or, you could just draw the map first (minus the dead giveaway scale items like trees and such), and then scale it down by eye. That way the map is 'finished already'. You just need to agree the scale with the client - who maybe should be the one to be left with the headache anyway?

I think you mean map units, not scale. All city maps are the same scale - which happens to be the same scale as a dungeon map - 1 foot to one map unit.

As to the correct size, you will probably be a week or so discussing that one with everyone else, because the size of a city is only party dictated by the size of the population. If space is cramped cities are also cramped and tend to have more taller buildings than a city with the same population built in the middle of a vast plain. There are also cultural issues to consider. What is the accepted maximum number of families per household. In the UK just a couple of hundred years ago at the dawn of the Industrial age it was quite normal for 2-3 entire families to live in a single room of a multi-level building where they had come in from the country to find work in the new factories. These days people would gasp in horror at the very idea of it. We live very insular lives, and there are many who live as single adults with a whole flat to themselves.

There are many other considerations, but you get the idea. It's very much up to you how big you make the city, but useful to count each building by how many people you would expect to be living in it.

Ralf did a Live Mapping session on this just last week here: