Crashes since update

Lorelei

So, aside from the issue with rendering that some of us are having with the latest update.....i've also noticed that i've been crashed often - not while working on a map, or trying to render a large map.....it seems to be happening when i am trying to isolate a sheet and hiding all sheets, but say one or two....then as soon as i hit ok i crash. It has happened all weekend....any ideas or fixes? Or....how can I UN-update my update, since re-running it doesn't give me the option to repair or remove?

Monsen

I've never seen that error myself (And I used update 12 for quite a while before it became public), but I noticed that Calibre also reported this in a different thread, so it seems to not be isolated to just you at least. I'll make sure Ralf sees, this, but other than that, I don't have any advice to give unfortunately.

However, is this something you see on all maps, or is it isolated to just some. If the latter, do they have any commonalities (like a large amount of sheets or effects)? Does it happen if you make a relatively simple map?


As for uninstalling the update, that isn't quite as simple a task, as uninstalling the update will remove all files it added to the system, including files replaced, so you would end up with a lot of missing files in your installation if you do that.
A repair install of CC3+ itself (as opposed to the update) should reset the files however, and then you should be able to install update 10 again, but this isn't a recommended procedure, as there are a lot of "should's" in there.

Shessar

I'm having the same problem as Lorelei on some but not all maps. The one I can reproduce it on consistently is the Community Atlas map of Alarius.

To reproduce:

Zoom into the region with the small lake just south of the Misty Lake, including both lakes in the zoom window.
Open Sheets and Effects dialog and select the LAKE 1 sheet to make it active and also hide all other sheets. (LAKE 1 sheet contains no objects in this zoom window.)

BAM! I crash every time!

Monsen

Yup, I can reproduce that. Thanks for the steps, makes it easier to troubleshoot when the crash can be reproduced.

pool7

Considering the various (small?) issues already found with Update 12... will Update 13 come soon to fix these?
Or can PF make Update 11 available again in the meantime?

Ralf

I'm looking into it. Thanks for the reproducable report. We'll try to make a fix available as soon as possible.

Lorelei

Hey, sorry, i haven't responded....got some terrible real life stuff happening (my friend of 30 years was just taken off life support yesterday)....i haven't had time to check, but if i recall, both maps had MULTIPLE sheets with lots of effects, etc .

Calibre

Oh, so I am not going crazy! Yes, happening to me and already reported to Ralf.

Thanks, Lorelei, for clarity and reassurance of sanity


Cal

suntzu

Interesting , i have followed what those above but my test system doesn't crash without the effects and only seams to crash with the "CC3 Mike Schley" effects , i have tried all the other effects i have on the base system and the mike schley one is the only on that crashes every time, this is a crossover/wine install with just CC3+ and no addons

Rob

JimP

Hasn't happened to me, but I don't use effects ordinarily.

suntzu

update 13 fixed the issues for me

Loopysue

Update 13?

Monsen

It's not out yet, still in testing, but yes, it should fix all these issues.

Wyvern

So for those of us who haven't installed Update 12 yet, should we just await 13 instead? (Not mapping presently, I should say - or indeed for some weeks past, regrettably.)

Monsen

Can't give you a definitive answer on that unfortunately. I ran update 12 for a good while before it was released, and never encountered those bugs reported here But then again, Update 13 is probably not too far off (Still needs to be completed and tested first though).

Loopysue

I'm not having any trouble with 12 at all, and the only difference I can think of between me and everyone else is the fact that I don't have any of the third party add-ons at all.

Yes, I still use Bogie's Mapping Object collection, but it isn't actually "installed". I just call up whichever of the catalogues I need at the time manually with the little folder button at the top of the symbols palette.

I think the installed toolbar for that was packaged with the CSUAC install, which I uninstalled last year.

I've done a complete reinstall of CC3 since then for unrelated reasons, so my CC3 setup is very likely to be absolutely unique.

Ralf

The crashes were connected with using Symbol Style Toggle and were mostly appearing in City and Dungeon styles. The key is that they only happen if you have "Display First Symbol in catalog" option checked. If you have this disabled by default, you'd see no problem. So, disabling that is a good workaround.

But we have a fix just around the corner, both for this problem and the PNG/JPG export problems. Just making sure the Update 13 installer works as intended right now.

Topdecker

Update 13? What could POSSIBLY go wrong!

https://en.wikipedia.org/wiki/Thirteenth_floor

Wyvern

Yeah, thanks for the reminder Topdecker... Maybe I should just wait for Update 14 instead? ;D

Shessar

I just downloaded Update 13. Works great!

jslayton

Update 13 offers ten (that's right, TEN) new commands compared to Update 12. Update 12 had a vastly improved escarpment command (not just to mess with the "command of the week" series), and much improved export sizes. Both updates offer greatly improved functionality for list boxes on many dialogs, especially in the realms of consistency and being able to see the @$*)^&; selection box.

Monsen

Some of those new commands will also appear in the Command of the Week series.

Lorelei

I got this error while loading update 13

Lorelei

And....I am still crashing when turning on effects

This is the map I was working on. It's one of Quenten's that I altered a bit. Never had a problem with it before.

Monsen

Never seen that error before, but the error indicate an error with the installer system itself. If that persists after a reboot, you should fike a support ticket.

I am guessing your continued crashing problem might be related to the installer not applying the update properly.

Tonnichiwa

I'm running into a new problem as well. I exported a small 2 MB map and when I did a bunch of words ran by on the export window. They went so fast I could not read what they said but it went on for a while. For a minute it reminded me of looking at a computer screen from the move "The Matrix".

After it was over, my map was rendered. But when I tried to render a smaller sized map the export just locked up and won't finish exporting. It has been trying to export for about two hours now.

It's stuck on the part that says "converting to final format".

Tonnichiwa

So I finally closed the program and tried to export as a PNG instead of a JPG. It works just fine in PNG format but doesn't work at all in JPG.

JimP

Patch 13 works for me, 64-bit Win 10, 4 gigs of ram.

Monsen

Posted By: TonnichiwaThey went so fast I could not read what they said but it went on for a while. For a minute it reminded me of looking at a computer screen from the move "The Matrix".

That part is just the progress for the final map conversion work. It might pass very quickly for small maps, but it is very handy for larger maps, especially now since CC3+ can export much larger maps than before, and this can take quite some time to complete.

hmm. I can confirm the hang when exporting to jpgs. I recommend png's normally, but jpg should of course obviously also work.

Loopysue

And once again, its working fine for me. I never had a problem with 12 either.

There is only one difference between my set up and the vast majority of all others that could explain it, but I got rather amusingly savaged for daring to mention it over at the Guild yesterday, so I'll say no more than that :P

CharlesWayneRobinson

What are the new commands?

Fracturing still does not work for me.