Error While Installing CC3+ and Add-ons
Hello, I recently purchased CC3+ with the Dungeon and City builder add-ons because I enjoyed the software after a few years of teaching classes using it.
I've gone through the installation process a few times now (CC3+, add-ons, most recent update), but I keep running into the same error messages. The results of the error make using symbols impossible; they don't appear anywhere in the software or even the starting map. I've attached the error messages to this post.
Here are my computer specs, in case it helps:
OS Name - Microsoft Windows 10 Home
Version - 10.0.17134 Build 17134
Other OS Description - Not Available
OS Manufacturer - Microsoft Corporation
System Name - DESKTOP-IE89801
System Manufacturer - MSI
System Model - MS-7A71
System Type - x64-based PC
System SKU - Default string
Processor - Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date - American Megatrends Inc. 1.30, 6/28/2017
SMBIOS Version - 3.0
Embedded Controller Version - 255.255
BIOS Mode - UEFI
BaseBoard Manufacturer - MSI
BaseBoard Model - Not Available
BaseBoard Name - Base Board
I've tried installing the base CC3+ software on my laptop with worse specs and it worked out fine, so I'm not sure what the problem is. Any fixes/insight would be greatly appreciated.
I've gone through the installation process a few times now (CC3+, add-ons, most recent update), but I keep running into the same error messages. The results of the error make using symbols impossible; they don't appear anywhere in the software or even the starting map. I've attached the error messages to this post.
Here are my computer specs, in case it helps:
OS Name - Microsoft Windows 10 Home
Version - 10.0.17134 Build 17134
Other OS Description - Not Available
OS Manufacturer - Microsoft Corporation
System Name - DESKTOP-IE89801
System Manufacturer - MSI
System Model - MS-7A71
System Type - x64-based PC
System SKU - Default string
Processor - Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date - American Megatrends Inc. 1.30, 6/28/2017
SMBIOS Version - 3.0
Embedded Controller Version - 255.255
BIOS Mode - UEFI
BaseBoard Manufacturer - MSI
BaseBoard Model - Not Available
BaseBoard Name - Base Board
I've tried installing the base CC3+ software on my laptop with worse specs and it worked out fine, so I'm not sure what the problem is. Any fixes/insight would be greatly appreciated.
Comments
If you don't get an answer in the next half a day, I would reach out directly to support (through the support tab here; https://www.profantasy.com/service/registry.asp).
Odds are one of the gurus will be along soon to let you know. I'm not one of them
Also, please download and install this Windows re-distributable: https://www.microsoft.com/en-us/download/details.aspx?id=40784 (use the x86 version "vcredist_x86.exe", even if you have 64-bit system).