No link or licence received
I understand this is just a community support forum, but has anyone encountered a problem in not receiving their package?
I just bought the $195 ($250 can.) package, received the email to secure the account, a link to the support site, a receipt for the product and notification from my bank that the payment went through.
I have checked all my mail folders, including my spam folder. This was hours ago, is the download server down?
I have emailed customer service and received an auto response email, can anyone give me an idea of what might have gone wrong?
I just bought the $195 ($250 can.) package, received the email to secure the account, a link to the support site, a receipt for the product and notification from my bank that the payment went through.
I have checked all my mail folders, including my spam folder. This was hours ago, is the download server down?
I have emailed customer service and received an auto response email, can anyone give me an idea of what might have gone wrong?
Comments
If it doesn't appear directly on the 'Downloads and Updates' tab, you can go to the Orders tab to import the order.
This is why I decided to try on the forum, to see if anyone else has encountered this problem.
If you can't get it to work, I guess you'll get a reply on your customer service request when people are back at work tomorrow morning. About midnight now, so I don't think anyone is working at this hour.
Did you pay via PayPal, by any chance? I believe orders paid by PayPal are registered to the PayPal email address. So, if you ordered by PayPal and then used a different email address to register on the site, your information may not be there. If you contact customer support they can easily sync up your email addresses.
Apparently it went through something called pay 360, that's what the receipt said and my account showed that it went to profantasy. I guess maybe the server is going through a maintenance or the server is down, just have to wait till they wake up overseas.
If I don't hear anything by tomorrow morning I will contact them again, I will keep you abreast if I find anything out. That way if someone else has a problem it might help them.
For general reference, you can always have your order emails resent from our tracking page. This can help if an order does not show up.
When I install them will they put the programs in one main folder with sub folders for each module?
Should I start with the CC3 plus, then install all the other ones after?
To install CC3+ and ProFantasy add-ons and symbol sets:
- Temporarily disable any antivirus software you're using.
- Install CC3+. If you have Windows Vista or later, right-click the setup file and select Run as Administrator.
- Then, install all the CC3+ add-ons and symbol sets, in any order. Note: Use the same right-click technique for all ProFantasy software.
- After you install all the CC3Plus-compatible add-ons, download and install the latest Update for CC3+. Again, use the right-click.
- Re-enable your antivirus.
NOTE: You do not need to install CC3 unless you want to install Dioramas. Source Maps and the WWII Atlas provide supplementary content to CC3 (not Plus, yet) but they can also be installed by themselves.Again, be sure to use correct CC3Plus-compatible setup files. I only emphasize this because it's a very common mistake. I don't know what you purchased but, at the time I'm writing this, Dioramas is not yet compatible. The various Source Maps and the WWII Atlas are not compatible with CC3+.
Fractal Terrains is a completely separate program and is not really related to CC3+, so if you already have it installed, there's no need to re-install, unless you're updating to a newer version than the one that's already on your system.And, if it isn't installed, you can install it whenever — it's unaffected by CC3/CC3+ installation order.
For additional non-ProFantasy symbol sets and add-ons, see the Interesting, Important and Helpful topics - Free Symbols, Resources, Tutorials & More sticky forum topic. It's always at the top of the forum discussion list
I hope that helps.
Cheers,
~Dogtag