Error when saving as JPG

landorl

I have just started getting an error when saving as a JPG. It starts to renders, and it looks like it gets to the end of the first pass and then generates the following error...
"Error: Couldn't get pixels with GetDIBits()"

Any suggestions as to what is causing this?

Monsen

Make sure that you have the latest update. Also make sure that you have free memory available. Sometimes a restart of CC3/your computer is also helpful.

landorl

I restarted the computer and still doing it. I'm watching as it goes through the list of the rendered objects. It gets to the text sheet, and that looks like where it might be bombing. If I hide the text sheet, should it not render?

landorl

I tried to delete the Text layer and it still did it. I'm on CC3+ 3.72 and I see that there is a 3.74 update, so I will download that.

jslayton

As Monsen stated, there was a bug in an update that caused this sort of error message. Make sure that you have the most recent update installed from the ProFantasy web site (Update 8, which will bring your CC3+ install to version 3.74).

landorl

I did the upgrade and it did the trick. Thanks!