CC3 installer crashes

Rosemont_Line

Sooo this is very strange. Been trying to install CC3 on a new laptop - a Dell XPS13 ultrabook running Windows 10. At first, CC3 installed, but I had some strange issues with menus not loading and some other problems. So, I uninstalled the program, and went to reinstall, but now, the installer itself simply crashes. It's always at the same point: after clicking "I accept the license", clicking on "Next" causes the installer to hang for ages. Clicking on it again, or alt+tabbing away and then back to it, causes the "(Not Responding)" to appear in the title bar, and the only option then is to force close.

I've deleted the installer I had, waited a few days, and then downloaded the installer again from the website tonight; no change, still get the crash at the same point. I'm hoping I can get this resolved by this coming Thursday - I'll have some time to kill that night and will be away from home, so I was hoping to have CC3 ready on the laptop by then if possible. But obviously, in the larger scope, simply getting this fixed at all is the most important, regardless of how long it takes. So - Help?

EDIT: wanted to mention that I did try running as Admin; the installer crashes at that same point regardless of if I do or not.

Ralf

The installer hanging after accepting the license usually indicates a problem with a registry entry.

Please open the Windows registry and delete the following entry:
HKEY_CURRENT_USER\Software\EvolutionComputing\CampaignCartographer3\SerialNum
That should allow the CC3 setup to continue past the EULA.

Rosemont_Line

So! Thank you for that solution; it worked and the installer completed. The program seemed to run fine for a time. I installed Annual 2010, and again, the program ran fine - I made a small map with the Modern Political style, so the program still worked then. But later, with no other changes to the program, without installing any other annuals or anything, suddenly it just STOPPED working. The moment the program opens, it crashes, with a "fcw32.exe has stopped working" error message. This is consistent; every time the I attempt to open CC3 at all, I get this crash.

Any ideas are appreciated!

Monsen

Might be that it has problems opening the map. By default, CC3 re-opens the last map each time, so if that causes it to crash, it will crash every time. Try opening CC3 by doubleclicking on a known good map file instead of from the CC3 icon, that will cause CC3 to attempt to load that file instead.

Rosemont_Line

Thanks for that suggestion Monsen; I can report good news and strange news. The good news is that opening a known good map file (one that was started on my main computer, that I've been using CC3 on for years) worked just fine. I could load and edit that map.

The strange news manifested after I played around some more. Trying to load the test map I made does still crash it - in fact, as far as I can tell, any map created ON the laptop in the Modern Political style will crash CC3 on load, but only if the map is both created on the laptop and in that style. Maps created in the MP style, but that are existing maps that were ported over to the laptop before being opened, load fine. And maps created on the laptop, but in the default CC3 style rather than Modern Political, are also fine.

Certainly odd, and I'm happy to provide any other info that I can if you would like to troubleshoot that behavior further. But I appreciate the help so far and that I can actually use CC3 on my laptop now!

Monsen

Might be that your template is corrupt. You can try copying over the relevant template from your desktop, overwriting the file on the laptop, and then try to create a new map.