Installation of Cosmographer Pro over CC3 Fails

RexCelestis

I'm trying to get my suite of tools installed on a new computer. They installation of CC3 went fine, as did the installation of Symbol Set 3 - Modern. However, when I try to install Cosmographer Pro, specifically cos-cc3-compatibility.exe, I receive this message:

"Setup cannot continue because CC3 must be updated first."

What update is this referring to and where can I find it?

Many thanks.

Monsen

You can find the latest CC3 update on your registration page, just click the download arrow by the CC3 entry and pick the update.

RexCelestis

Even though the product is listed on my registration page with a valid number, when I click on the download arrow I am told "The product is not registered to this account."

I've still got the box. It's mine. I promise.

What's the next step?

Ralf

Contact us via the tech support form on your account. Your Cosmo is probably registered to multiple accounts, we can sort that out.