After a ten year hiatus a little help is needed please.

Wookiee

Hi firstly if the questions I ask has been covered before then I sincerely apologise if you could however help then I would truly appreciate it.

As a long term owner of Pro Fantasy Products, i.e. back when it was one product and it came on single three and a quarter floppy disk I should know this. However I have had a small ten year hiatus away from gaming and mapping though I have kept up my ownership of product versions up to date, now having CC3, DD3 and CD3

I appear to have two problems.

1. If I try and select a set of symbols from the symbols tool bar I get an empty symbol catalog settings box i.e. no listed available symbol catalog.

I have followed the instructions on the website help, my version is 3.42

"If the advice above doesn't help, open the catalog by doing File Menu >> Open, access Symbol Manager then select all of the symbols. Click on the Options button & check the box that says Force Sheet. You must type a sheet name into the box (the default is SYMBOLS*). Save the catalog."

This does not appear to have worked.

2. In all the Manuals and tutorial documentation I note that the Symbol catalog tool bar is shown to the left side of the screen, however mine is displayed to the right of the drawing area, with the two right hand tool bars and the colour bar.

Any help or guidance would be useful.

Cheers

Wookiee

Ralf

Having the catalog on the right is a symptom of an install without sufficient folder privileges under Windows Vista and onwards.

I would recommend uninstalling and doing a reinstall, making sure to right-click all setup files and use "Run as administrator" to execute them. If that doesn't work, I recommend submitting a tech support request from your registration page.

Wookiee

Thanks Ralf however this is an XP 32 bit install under a user with full system admin privileges.

Monsen

I would still do a re-install. The same issue also happens if CC3's registry entries are corrupt. Doing a reinstall should fix that.

Ralf

Definitely. Try whether a full reinstall will fix the issue.

Wookiee

Thanks peeps going to do the reinstall as I write. Would it be good to run a registry cleaner after the removal.

Cheers

Wookiee

Monsen

I doubt a registry cleaner would do do any difference. It is highly doubtful hat they would recognize CC3's entries, and know that they belong to an uninstalled program, so it will probably just leave the entries as they are anyway.

Wookiee

All installed seems OK, there was a scripting error during the Patch 10 update but it appears not to have caused any problems.

Program is showing version 3.42 with the Symbols tools bar to the left and Symbols tool bar now appear to work as expected.

Thanks again for the help

Wookiee

Monsen

Posted By: Wookieethere was a scripting error during the Patch 10 update

Yea, that sometimes happens if you have the C++ redistributable component already installed (Which is a windows component, so it wouldn't have been uninstalled automatically along with CC3). I have seen it quite a few times, but I have never seen any problems because of it.

Welcome back to mapping

Wookiee

Cheers Monsen appreciated