FCW32.exe has stoped working

crazybear

Hello All, I am running Windows 7 64 bit and just purchased and downloaded CC3 and DD3 today. I have read a few posts about it but I am still encountering problems.

I made sure to install using run as admin, then I also ran it as admin, but every time I try to create a new dungeon, i get the error Fcw32.exe has encountered and error and stops working.

I have tried restarting, uninstalling, making sure I install just to c:\cc3\ but I cannot get it to work. Does anyone have any advice?

Monsen

Sounds like you have tried the basic advice. I would recommend you file a Tech Support Request to get help directly from ProFantasy.

crazybear

Thank you Monsen, I did submit a request ticket last night. Do you know how long it usually takes for those to be answered?

crazybear

Oh, and the gift voucher no longer works either, you may want to take it off the forum.

Monsen

They are usually quite quick to respond, normally within 24 hours on weekdays. If you haven't received a response by now, you might need to wait until Monday, since it is getting pretty late here now.

Yea, the voucher was an XMAS offer, so make sense it doesn't last any longer. I'll remove the post. Thank you.

tronos76

Yep, tried making a new Dungeon map today aswell. I always Jo Sweeney's tutorial going on my other screen to keep my process fairly standard. When I try to save the map (render) as a Rectangular Section JPEG I get the same crash. I also have to re-select DD3 Filled symbols very single time I want to change symbol catalogues. I've had emails from Nigel and others before and found them to be very earnest in trying to help but I've had no problems solved. It's a love hate relationship and I only wish this program would WORK! It's would be the absolute best if it was more robust. When I get time, I'm gonna use Photo Sho. It's just that it takes ages to learn.

Trenloe

Posted By: crazybearHello All, I am running Windows 7 64 bit and just purchased and downloaded CC3 and DD3 today. I have read a few posts about it but I am still encountering problems.

I made sure to install using run as admin, then I also ran it as admin, but every time I try to create a new dungeon, i get the error Fcw32.exe has encountered and error and stops working.

I have tried restarting, uninstalling, making sure I install just to c:\cc3\ but I cannot get it to work. Does anyone have any advice?

A couple of things:
1) Have you downloaded and installed (run as admin) CC3 Update 10?
2) If you have applied CC3 Update 10, and you are still getting crashes when you create a map - try different settings in the "New Drawing Wizard" - change from "Pick a pre-defined template" to "Decide Settings Myself" (and vice versa) and try producing smaller maps to start off with.