Annual's problem

Hi everybody,

i'm sorry to bother you (someone) its just that i seem to have a problem with the annual's that i just bougth. I've tried for the last half a hour to get those but every time I try to connect toi the suscriber's area , it thosen't work! I dont really understand why because i took my time to register propely and to suscribe to everything, but i dont get it... there the littl pop-up that appear with my the two line to fill (user name and password) but when i click on OK it reapear instantly...WTF!

P.S I'm also sorry english isn't my mother language and i am not really use to it... Thanks!

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