CC3+ don't launch
Mathieu Gans
🖼️ 10 images Traveler
Hello to all,
So I have a problem with the launch of CC3+ (version 3.98).
Everything was fine until this morning. When I launch the software, nothing happens, and when I put my mouse on the icon I see that CC3+ works but does not display anything (see pictures below). And to close it I have to go through the task manager.
I am on windows 11 pro 64 bits.
I have uninstalled all the profantasy software. I have cleaned the registry keys with ccleaner and the history with bit defender. And I have reinstalled CC3+. I still have this problem.
Do you see what I can do to continue using the software's ?
I wish you all a very good evening and a very good weekend 😉
Comments
Most probably there is a problem opening the map. CC3+ loads the last map on startup, so if something goes terrible wrong doing that, symptoms like that can manifest.
Easiest way is to make sure all instances of CC3+ are shut down (use task manager to kill them if required, or reboot your computer), then instead of clicking the CC3+ icon to start the program, double click on any map file instead as that will start the program with that map instead (Obviously, don't try to double click on the suspected problematic map, but try something known good, like one of the example files that came with the program)
Hello,
Thank you for your answer.
I try to open with an example files, and it still doesn't work.
I think I'm good at formatting my computer.
In that case, I suggest you contact technical support, they'll hopefully sort you out.
You find the support from by logging into your registered user pages and going to the support tab.
I'm having the same problem and came to the forum to report it!
I'll try contacting technical support as suggested above.
Since other people are coming to this thread, one thing I would recommend before doing a reinstall is to do a repair. Just download the install program and run it. Then select the repair option.
Also, try (re-)running the latest update available from your registration page. Download it and choose "Run as Administrator" to execute it.
Thank you very much.
I try to repair, and re-running the last update as administrator.
The problem remains, so I formatted my PC and I'm installing everything.