Installing Add-ons Doesn't Find CC3+

Rorrik

I have successfully installed and run CC3+ on my computer (Windows 10), but the first two add-ons I've tried turn up the error pictured. Namely, that it can't find CC3+ on the system, even when I try to install it in the location where CC3+ is installed.

Is there something special I should be doing to help it find CC3+? I have run it as an administrator and not as an an administrator, and I set up CC3+ for all users.

Monsen

This should work fine out of the box once you have run CC3+ once. Not sure why it fails. I suggest you take this to tech support. Just log in to your registered user page, you'll find the form there.

Rorrik

Thanks! A couple reinstalls later and I'm running at least a couple add-ons. I'm going to consider this fortuitous as it forced me to make an account on the forums, which will be one less barrier to getting help when I need it later.

junelac

I had this problem yesterday, and it was solved by closing CC3+

Rorrik

I tried both open and closed (closed first, but then this said to run it), but reinstalling ended up doing the trick.

creaky

I had the issue too. Tried it again and it worked.

JimP

I'm glad your installs worked for you. It's my understanding to always have cc3+ closed while installing add ons, annuals, etc. Then run it once the install is done.

On my cell.

tanglebones

I also had the same problem. Looks like you have to start and close CC3+ at least once before trying to install any of the add-ons. (My guess is CC3+ writes something to the register that the add-on installer is using to find it.)