Error on opening CC3+

[Deleted User] · November 2018

Hi. I am now getting an error whenever I try to open and CC3+ file, even via the program in Programfiles (x86). And I tried running Update 19, with the same reults. Glad I finished my Village map first. This only happened in the last hour or so. Heeellllppppp!!!!!

Loopysue · November 2018

Can you open it if you double click on your village map?

[Deleted User] · November 2018

no

Loopysue · November 2018

Did it open ok at the end of the installation process for update 19?

What OS and AV do you have, and was the AV turned on?

(I know these are really basic questions, but I'm just ruling things out)

Loopysue · November 2018

If its like the error message that Fabio Pedrada got (see FB comment he made 2 days ago), Ralf asked Fabio to send him a tech report in that instance.

Maybe that would be the way to go with this one?

Monsen · November 2018

As Sue said, a tech support request is often the best way to go when you get errors, but if you could post the actual error message, someone here might know what is going on.

JimP · November 2018

Have you tried opening a completely different map ?

[Deleted User] · November 2018

Seems to be OK on my desktop, but not my laptop.

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Error on opening CC3+

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