Disaster!
Loopysue
ProFantasy 🖼️ 40 images Cartographer
Is anyone else having trouble getting CC3+ to open?
I was fine till I tried to open Merelan City this morning.
I can open CC3, but nothing happens when I try to open CC3+
If this is a reinstall job. I've probably lost the city
I was fine till I tried to open Merelan City this morning.
I can open CC3, but nothing happens when I try to open CC3+
If this is a reinstall job. I've probably lost the city
Comments
(If double clicking a map file opens CC3 instead, try renaming the file you were working on and then start CC3+. If it can't find the file, it will basically open a blank file instead.)
Just to recap on all your kind suggestions:
I have tried double clicking a number of different FCW files, and nothing happens. Interesting, really that CC3 DOESN'T fire up, even though there's nothing wrong with that part of the software at all.
Run as administrator was the first thing I did
I've called "Version 06" "Fred", and that didn't work either.
Ralf has been helping me with emails, and he's sent me a link to a zip file to download and just open over the program files folder.
I'll let you know if that's successful when I've done it, but I really need a cup of tea first!
Thanks all for being here with me
Waiting for Ralf to get back to me again.
Considering a complete reinstall, down to the registry, and from then on running with only the basic necessities - no special toolbars or anything.
I can get everything I want just by importing the relevant fills and manually opening the symbol folders. No great problem or anything. I tend to only use the simple tools on the right of the screen anyway. Don't usually bother using the ones on the left.
I just need to know how get rid of the existing installation so that whatever is wrong gets trashed as well.
I have not seen you say you rebooted your computer? If you did not, this might be the first thing to try. The second thing, before you uninstall/delete anything, is to back-up all that you have, and most especially the programdata/profantasy folder where everything is usually installed (sorry, I can't be more precise, I'm not on the computer with CC3+ now). It may be useful to restore extra textures that you may use in your map without remembering you used them. Maybe you could send your map to someone you trust among the users of CC3+ and synchronized with him until he can open it on its computer without any issue, which would mean you have salvaged everything useful before doing any rash operation.
Have you tried opening the event viewer of windows, trying to look for some explanation on this issue in the windows logs? Software don't just stop working without a reason! If it has issues just starting, it might have nothing to do with any CC3+ configuration. There are some other tools that can help debugging such an issue, but you need a strong developer to understand them. I was thinking about adplus, windbg or procmon...
Most of all, I wish you good luck and a lot of courage!
I've rebooted at least five times so far
Just in the process of stowing a copy of my data folder in my MyDocs folder, so I don't loose any of the graphics, and can keep them arranged in the way that they were set up for the city map (since we all seem to have our own unique folder systems these days).
Event windows just confuse me, Gathar. Sorry. People say I'm clever, but if I am 'brainy', its only about colours, shape, and form - not systems and electronics and sorting out drivers and files and stuff like that.
All I really know is that its only me who has this problem, so its not to do with Win 10, because otherwise half the forum would be screaming about it by now. That's why I started this thread - to see if I was the only one.
Something has gone wrong with my particular installation, and the quickest way to get back on track is just to start again.
When I've stowed all the graphics safely away, I'm doing a complete uninstall-reinstall.
With Ralf helping you, any suggestions I make are just blips on the screen. Still, have you just tried doing a repair install of the main program (CC3+) and then a repair of Update 8? It's good that you are backing up the data folder. I always keep a semi-current backup myself just in case.
Sending positive thoughts your way Sue. Loosing a work of art is an upsetting prospect. I hope all ends well on this.
A work of art? Eh. Wow!
Thanks
I'll let you know how it goes, but it may be a couple of hours. I'm going to download everything fresh from my account page so I can be confident the problem will disappear.
All I'm doing is downloading all the installers and updates all over again so that I have everything all nice and bright shiny new, then uninstalling the existing software and installing it again from the new installers.
Costing me a bit, though. This will take me well over my monthly broadband allowance. Been uploading a lot of graphics just lately, both here and over on Cartographer's Guild. Only have half a gig left right at this moment, and I'm only 88% through downloading CC3+ installer.
Keeping an eye on the tally, though, so I can try and work out whether to pay for a 5 gig add on, or a 10 gig add on. Hoping to get away with just 5
Thanks for the luck. I have a feeling I'm going to need it!
Since things like this happen in threes, or so they say. I dread to think what might happen next. LOL
And to top it all, now that CC3+ has finished downloading I'm going to have to go offline for a few hours because I only have a few tens of MB left until this top up comes through!
I've uninstalled everything and reinstalled it. As you can see I still have some work to do reinstating all the CSUAC, Bogie and Vintyri stuff, but at least I can see the file again now!
Thanks to you all for your concern and support
But I must admit I prefer the previous version
I actually quite like the red cross version as well. Isn't that strange. I felt wonderful when it appeared (mind you, I was expecting it to be pretty abstract without all the graphics files)
Yahoooeee!!!!
I think I've burned my brain with all this stress and worry today. I just feel mega tired right now, so I'll probably leave doing any more drawing till tomorrow now. Woe betide any software that decides to go and fail overnight tonight!!! LOL.
1) Selecting CC3 and CC3+ from the list of applications: I get a whirling "working" cursor, then nothing.
2) Right-clicking CC3 and CC3+ from the list and running as administrator -- same result.
3) Double-clicking maps, including the ones distributed with CC, e.g. the CA welcome 'map' -- I don't think I even get a whirling working cursor
4) Selected CC3+ in "Programs and Features" and selected "repair" -- no change to run results.
SOOOOO.... do I have any reasonable options other than re-downloading CC3 and re-installing?
I'm running Windows 10 Pro, all critical updates installed. Intel i5-3570 with 16GB ram. Lots of room on the SSD boot drive and working drive (where the CC programs are installed).
I can't start CC3 to tell you versions, but I did recently install Perspectives 3 and CC updates.
Thanks for any suggestions you can provide. This really took the wind out of my sails.
Steve
As for map crashes, thats why I save as filename01_001, do some small amount of work, save as filename01_002, etc. Yes, it leads to a large number of variations. But it also gives me maps to fall back on if some fail.
As an unrelated bit of amusement, the image that is shown for missing bitmap fills is called "missing.png" in your "%APPDATA%\ProFantasy\CC3Plus\System" folder (there seems to be another one in the program install directory as well, but I'm not sure why). If you don't want to see the chunky little red X when you're missing a file, you should be able to replace that bitmap with something more to your liking.
The problem I was having was not being able to open CC3+ by any means, never mind save files under a different name. It just quite simply wasn't responding - not for any reason, or for any file I cared to try. After a lot of emails to and fro between myself, Ralf and Vintyri I decided to do an uninstall and reinstall, which worked... sort of. I have yet to restore the functionality of the CSUAC/Bogie/Vintyri toolbars, and the buttons all look rather fuzzy and out of focus, but the basics work enough for me to carry on. I've also lost my yellow sheets button again!
@ sdavies2720 - I can't really say if the trouble I was having is related to yours or not, and for that reason I wouldn't want to recommend that you do the same as me. If you make a tech report you may just be lucky and get it sorted out without having to go anywhere as far as an uninstall/reinstall.