CC3+ installation corrupted when upgrading with "CC3PlusUpdate28"
I was in CC3+ with Patch "24" and then I upgrade with the latest "28", but It broke my CC3+ installation (my map was exploded with strange symbols, probably system path for the soft has been corrupted during the upgrade). So I uninstalled all first and then installed again, but failed again. "error message on FCW32.exe not found, while it is in the installation folder.
So I uninstalled all again and just installed "CC3PlusUpdate13a" and it works. Unfortunately, the "Annual 2021" needs an upgrade of "CC3PlusUpdate24" at minimum
I didn't retrieve it on my computer and on the site. Any help would be very appreciated.
Did you have trouble shooting with this upgrade?
Many thanks
Comments
When you reinstalled the software did you use a freshly downloaded installer for CC3+?
While the updates are meant to be accumulative there are quite a few missing steps between 24 and 28. Maybe something didn't quite work out right because of that.
If you continue to have trouble I recommend contacting Tech Support for help.
No I used the original file I downloaded last year
Can I use CC3+ without CC3?
Yea. CC3 and CC3+ are two completely different programs, and do not rely on each other in any way.
I have some issues when trying to click on icons to launch dungeon or cities or some character set
All menu works fine with CC3 but some of them failed with CC3+. I remembered that it was working fine before.
What is the main differences between CC3 and CC3+? or what Can I do with CC3+ I can't do with CC3?
Thanks
That error from the dialog is most likely caused by either a corrupt or missing macro file, indicating there is still something wrong with your installation. I suggest uninstalling the program, then downloaded the latest version of the installer from your registration page and use that.
There are a lot of improvements in CC3+ over CC3. Better performance, more effects, a lot of new commands and improved versions of existing commands, better support for modern displays, more styles/artwork available out of the box, better export capabilities and more. There are also much more material available fro CC3+, as newer add-ons only exists for CC3+ and not CC3.
My installation is really corrupted. How can I contact the support?
Log into your registered user pages, and click the support tab.
Done Monsen, hope they will answer quickly..
when you say "then downloaded the latest version of the installer from your registration page and use that.", do you mean those from the download tab? I already did the first time I ordered CC3, do you mean those download are updated? Should I download all of them again?
If you are doing a reinstall then it is best to re-download all the installers. That way you can guarantee that everything will work with everything else.
I deleted your screenshot, it was displaying all your serials.
But yea, the downloads available from there are updated every now and then. The current CC3+ installer available there should already be at the Patch 28 level.
ok, thanks
I failed to uninstall Source map city, the windows installer service is not found... so it remains in my windows applications
Can I uninstall only CC3 and CC3+ without unistalling the other modules such as city designer, source map etc...?
In fact, as you recommend to download all the installers, I will remove all of them.
is there a specific order to install modules? Can I only install what is related to CC3+?
You don't need any of the CC3 stuff. A lot of the products will have installers for both CC3 and CC3+, so make sure you get the CC3+ installer for all of those, they should be labeled.
There's no specific order of installation, but you should always install the latest update at the end after installing everything else. This is because it doesn't just update the core program to the listed version, but it also updates all the add-ons at the same time.
ok, thanks Monsen. I'll do