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    I don't have internet access at home, only at work, so I have just tried to validate the serial and request number for The Cartographers Annual 2011 (number 5) at so that I can install the CC3+ upgrade (Even though I bought it a long time ago, I have not previously installed the pre-upgrade version).

    However, I am getting ... Sorry, the serial number was not recognized. ... even though I have entered the serial number that I have on the orders page (including lower case where required) and the request code from the installer. What can I do about this? I have successfully installed other CC3+ software using the codes that I get from this page.
    • CommentTimeMay 15th 2017
    Martin, please contact me at with the request code the setup gives you and your serial number. These installation matters are better handled through tech support than the forum.