CC3 keeps bugging out, showing nothing but a white screen.
I just purchased CC3 the other day, and began creating like a mad man. I'm neck-deep in developing an epic D&D 3.5 campaign, and grew weary of drawing maps by hand. So, I'm to the point of populating my primary continent with towns and cities, only to find that whenever I zoom in or out from the map, 75% of the time the map view will go all white. If I then minimize/maximize the view window, the entirety of CC3 goes all white. I have to exit and re-open CC3 to be able to use it again. I'm at the point that I have to do this every few minutes!
I've only been using CC3 for about a day, and within the first day, I'm already seeing this major error that is essentially preventing me from using this product almost entirely. The problem only started to appear after about six hours of mapping.
Any help or insight you may be able to provide would be much appreciated.
My system specs:
AMD Phenom II x4 965 "Black Edition" 3.2GHz
4GBs RAM
XFX Radeon HD 5750 1GB/128-Bit w/ newest available Catalyst suite.
Windows 7 Professional 64-Bit
I've only been using CC3 for about a day, and within the first day, I'm already seeing this major error that is essentially preventing me from using this product almost entirely. The problem only started to appear after about six hours of mapping.
Any help or insight you may be able to provide would be much appreciated.
My system specs:
AMD Phenom II x4 965 "Black Edition" 3.2GHz
4GBs RAM
XFX Radeon HD 5750 1GB/128-Bit w/ newest available Catalyst suite.
Windows 7 Professional 64-Bit
Comments
In my opinion, this software eats RAM. The more you have the more it will use. Once used, it doesn't release it. (we call that a memory leak where I come from). The longer you work, the more buggy the software becomes. I find that I have to shut down the software every hour or so (I only have 1 gig of ram) and sometime need to restart my system to free up the ram. The fact that you can work for 6 hours before seeing any slowdowns or glitches speaks to your amazing system. (drool)
This can be a hassle to have to restart often, but it is, and has always been my opinion that this software is worth it. Besides, a short break after 6 hours behind a computer screen is good for your eyes.
Oh, it the raster graphics that do this. I've never experienced any problems when working with vector graphics.
This information was obtained by both the Windows Task Manager and Process Explorer.
Side note: I completely agree with you; this program is definitely worth it. I've just developed the habit of saving the map every 30 seconds or so, and I just restart CC3 as necessary. I do hope to find a solution, however.
Edit: I un-installed, rebooted, re-installed, rebooted, re-patched, rebooted, and still the map appears to be totally bugged. This is extremely aggravating...
I don't use effects though.
Of course we can't completely rule our memory problems with Certain graphics cards/drivers owing to the huge amount of variety out there. If you can provide information on regularly recurring crashes, your system information, any error messages, etc., please submit a tech support request (or mail me directly). While I may not be able to help directly with a graphics card related issue, it always helps us locating potential trouble spots.
I was able to get the map to re-open, and continue working on it, by opening the auto-save file and over-writing the manually saved map with it. So far, the map hasn't completely broken again (yet?). The original issue continues to occur somewhat often, but I am not receiving any error messages, nor am I seeing anything in the Windows Event Log. I've google'd my fingers off searching for anything related to Catalyst 10.12 and CC3, but I've been unable to find any known issues regarding this program and the ATI Catalyst 10.12 drivers.
I am hesitant to roll back my GFX drivers to a previous version, as several other programs have seen marked performance increases with the 10.12 release.
If I am able to find any sort of log indicating an error, I will follow your instructions and submit the information to you at once. But as for now, I think I'm stuck manually saving the map twice a minute, and hoping the map doesn't go and die on me again.
Side note: I began to think it may have been the size of my map, and number of entities that was causing this issue, due to the amount of memory CC3 was utilizing, so I ran a count, and this is what I came up with:
30 2D Point Entities
191 2D Line Entities
12 2D Arc Entities
164 2D Path Entities
190 2D Polygon Entities
61 2D Spline Entities
36 2D Text Entities
216 Symbol Definition Entities
936 Symbol Reference Entities
4 2D Text Attribute Entities
410 XP Entities
8 File Notes Entities
2258 Entities occupying 409.85k of memory
I don't think memory is an issue here, but I'm no CC3 expert, just an IT Professional.
~Mike
I'm having the same problem, very frustrating, looks like I have lost hours of work
Very strange
Mel
For example, I am building a ruined city, map size is 4,000x3000 units. In all my attempts, I only run into this problem when I start using the Random Street command. My original settings were for grey gothic ruins, with roof hatching, external outlines, and peak outlines. Everything went well, and I had 1/4 of my map filled with buildings. I found that altering my settings to dispose of all the extra outlines and just going with shapes and color cleared the problem up immediately, and I don't have that trouble with that map any more.
The same is happening with an Overland Map I am developing, comparable size. I placed a large area of coniferous trees using the SS1b map style, and as soon as it processed my map has bogged down to where I give it a moment for every zoome command, and expect the redraw command to take a minute or two. And yes, occasionally I need to restart. However, if I roll back to a version I saved without the tree fill commands, I no longer have the issue.
I really suspect this is a combination between my laptop's capabilities and the sheer number of entities I am asking it to process dynamically.
If my system build/stats will help they are:
AMD FX-4100 quad core processor black edition overclocked to 4300mgz
16 gig ram
win 7 64 bit home premium
Video card is a Sapphire Radeon HD 6800 series with 2 gig 256-bit onboard v-ram
ASUS M5A99X EVO system board
I really don't think it's lack of available ram.
I
Make a back up copy before you do this.
Unthaw everything and do an erase rectangle all over the mapping area outside the map border. And keep doing it until you get x item[s] selected you cannot see. Hopefully that will fix it for you.
Of course, it the seleted item quantity is enough to be your map, that isn't the part you want to delete.
I have had this happen to me in the past. The above is how I fixed it for my maps.
See: http://forum.profantasy.com/comments.php?DiscussionID=4766&page=1#Item_4